RAHworks Inc.

I hold a series of advisory roles with some very small companies that I think are interesting, have great people and a great future. My roles are typically focused on growth and scaleability, operational effectiveness and, sales and staff forecasting. Occasionally, I will invest in these companies.

Contract Consulting or Full-Time opportunities for strategic growth planning, operational effectiveness, process retooling, workforce and operations streamlining, scaleability for Sales, Customer Success, Marketing, and Customer Support (Helpdesk and Technical)

Habitual builder of operational excellence: effective, scalable models with predictable results. Transforms stagnant or emerging environments into cutting edge, global expansion readiness centres with meaningful, measurable metrics. Deep understanding of people, process, and technology, with a bias towards people; Experience with customer success/support/sales/marketing operations - encompassing a strong focus on managing/mitigating demand while maximizing value.

Global, feet on the street experience in Canada, US, UK, India, Philippines, and Japan.

Invitations to speak at:
Session Speaker at ServiceMax Inc.'s Maximize "Elevate Field Service" Event
IQPC's 10th Annual Call Centre Week Canada Conference (Toronto)
Dreamforce 2008 (Merging Orgs - Post Acquisition)
Zendek's Hero Tour - Build to Scale
Twilio Customer Advisory Event - Building to Scale with the right Telephony
Various Saleforce.com Sessions and Community groups

Formerly Featured on
Zendesk Customers (Past)
https://www.zendesk.com/customer/shopify/

Twilio's Customer Stories
https://www.twilio.com/customers/stories/shopify_story

Featured on:

Intercom Blog:
https://www.intercom.com/blog/zapier-on-why-your-support-organization-is-a-brain-trust-not-a-cost-center/